The Birches At Newtown

Positive Reviews:

• Staff described as dedicated, accommodating, loving, and attentive.
• Facility provides a friendly and safe environment with a variety of care, rehab, and entertainment options.
• Highly recommended by visitors and professionals for its clean facility, good food, and compassionate staff.
• Notable amenities include a movie theater, art/music classes, a hair salon, and a banquet hall.
• Commended for its community involvement and providing real job experience for students with disabilities.
• Facility praised for its cleanliness, hospitality, and the happiness of its residents.

Negative Reviews:

• Some reviews criticize the facility for neglect, filth, abuse, and harassment.
• Complaints about inedible food and lack of action despite requests for menu improvements.
• Concerns about management prioritizing profit over care and issues with staffing leading to inadequate resident care.
• Reports of theft and dissatisfaction with how the facility handles waiting list and room assignments.
• Former employee criticized the organization and pay, mentioning disarray and lack of proper training.

Mixed Feedback:

While many reviews praise the facility for its staff, amenities, and care, there are significant concerns about management practices, food quality, and overall organization. Prospective residents and their families are advised to consider both the positive and negative feedback to make an informed decision.