The Berkshire

Positive Reviews:

• Many reviewers find the facility peaceful, quiet, and friendly, with a nice tour and good overview provided.
• Staff are described as polite, helpful, accommodating, and knowledgeable, with special mention of their patience and care for residents with dementia and Alzheimer's.
• The facility is praised for being clean, well-kept, and offering a variety of activities including live music, a library, and great food.
• Residents are allowed to personalize their rooms, and the facility is noted for its attention to safety and security.
• Several reviewers appreciate the staff's diligence in accommodating specific care needs and ensuring the safety of residents.
• Positive experiences with the administration and staff are highlighted, with some reviewers specifically thanking the facility for the care provided to their loved ones.

Negative Reviews:

• One review mentions a change in ownership leading to a lack of support for management and staff, and an incident of verbal (and suspected physical) abuse towards a resident.
• Concerns about the facility being understaffed, with long wait times for assistance, especially at night.
• The quality of food is criticized by one reviewer, suggesting the need for a dietician and a proper cook.
• A reviewer expressed dissatisfaction with the administrator's attitude during a phone interaction, describing it as rude and unprofessional.

General Feedback:

• The majority of reviews are positive, highlighting the caring and accommodating nature of the staff, the cleanliness and upkeep of the facility, and the range of activities available for residents.
• Some concerns are raised regarding staffing levels, food quality, and management attitudes, suggesting areas for improvement.