The Bay at Chesterfield

Negative Reviews Highlight:

• Significant decline in care and cleanliness following ownership change, with reports of unclean living conditions, medication mismanagement, and unexplained charges.
• Staffing issues, including high turnover, use of agency staff who lack familiarity and compassion, and reports of rough treatment towards residents.
• Management and administrative issues, including medication and care delays, unaddressed resident needs, and overall decline in care quality.
• Concerns over the facility prioritizing profit over resident care, with advice to prospective residents to conduct thorough visits and research.

Positive Reviews Highlight:

• Residents expressing satisfaction with their living situation, noting improvements in staff kindness, activities, maintenance, and cleanliness.
• Commendations for the facility's aesthetics, cleanliness, and the compassionate and professional staff.
• Specific praise for the hospice care team's compassion and the quality of activities and living environment.
• Positive experiences with tours and initial impressions of the community, highlighting its welcoming atmosphere, amenities, and the friendliness of both staff and residents.

Mixed Reviews:

• Some reviews noted a decline in the family atmosphere and care quality after the facility changed ownership, with recommendations to closely investigate the facility before committing.
• While some residents and families had positive experiences with care and staff, others reported significant issues with care, especially in the memory care area, and difficulties with management and refunds.