The Bartlett Skilled Nursing And Assisted Living

The reviews for the senior living facility present a mixed picture, with some expressing deep dissatisfaction while others praise the care and environment provided. Concerns raised include neglect, poor communication, and issues with medical and personal care. One reviewer mentioned a decline in their loved one's health due to what they perceived as inadequate attention and medical treatment, leading to a tragic outcome. Another shared a similar experience of neglect after surgery, resulting in deterioration and death. Complaints about the handling of dietary needs, physical therapy, and personal hygiene were also noted, with one reviewer highlighting a lack of proper food and care for their mother, leading to distress.

On the positive side, several reviewers expressed gratitude and satisfaction with the care provided. They noted the facility's cleanliness, the staff's friendliness, and the range of activities and services available, including physical therapy, shuttle services, and an in-house beauty shop. The environment was described as pleasant and conducive to recovery and long-term care, with one reviewer specifically thanking the rehab staff for their efforts. The staff's dedication and the facility's efforts to keep residents safe during the pandemic were also commended.

However, some reviews highlighted operational issues, such as lost personal items, medication errors, and problems with laundry and bed linen management. Concerns about staff turnover and its impact on care quality were mentioned, alongside the challenge of reaching staff by phone. The cost of care and its increases over time were also a point of contention for one reviewer, questioning the affordability for families.

In summary, while some families have had positive experiences, praising the staff and the care provided, others have faced significant challenges, including neglect and poor management, leading to dissatisfaction and concern for their loved ones' well-being.