The Bartlett Rehabilitation Skilled Care And Assisted Living

The reviews for the senior living facility present a mixed picture, with some expressing deep dissatisfaction while others praise the care and environment provided. Concerns include neglect, inadequate medical treatment, and poor communication, leading to severe consequences for some residents. One reviewer mentioned a decline in their loved one's health due to untreated infections and another highlighted the lack of proper care post-surgery, leading to deterioration. Complaints about the handling of COVID-19 cases, dietary needs not being met, and personal belongings going missing were also noted.

On the positive side, several reviewers commend the facility for its caring and dedicated staff, clean environment, and the range of activities and services offered, such as physical therapy, shuttle service to doctor's appointments, and an in-house beauty shop. The facility is praised for its efforts during the pandemic to keep residents safe and for the overall quality of care and attention provided to the residents. Some families noted significant improvements in their loved ones' conditions and expressed gratitude for the support and kindness shown by the staff.

However, there are also reports of administrative issues, such as frequent staff changes, problems with medication management, and challenges with communication, including difficulties in reaching staff by phone. The cost of care and unexpected increases in fees are concerns for some families, impacting their ability to afford continued care at the facility.

In summary, while there are heartfelt endorsements of the facility's care and environment, significant concerns about specific aspects of care, communication, and management need to be addressed to ensure the well-being and satisfaction of all residents and their families.