The Avalon of Commerce Township

The Avalon of Commerce Township has received a variety of reviews from residents and their families, highlighting the care, activities, and overall environment of the facility. Positive feedback includes commendations for the executive team's responsiveness and team spirit, particularly in special circumstances. The Activities Director, Kay McMahon, is praised for her creativity, warmth, and dedication to making residents feel comfortable and engaged through daily activities and community functions.

Many reviews express satisfaction with the facility's staff, who are described as friendly, attentive, and empathetic, contributing to a positive dining experience and a high level of resident engagement. The Avalon's commitment to resident safety and well-being during the pandemic is also noted, with staff members going above and beyond to maintain a high spirit and ensure health and safety protocols are followed.

However, there are concerns raised in one review regarding the facility's response times to emergencies, wellness checks, and medication management. This review suggests a discrepancy between expectations set during the sales process and the actual services provided, highlighting issues with security and professional medical availability after hours.

Overall, the majority of reviews are positive, with families noting significant improvements in their loved ones' social engagement and quality of life since moving to The Avalon. The facility is described as clean, with a home-like feeling, and the staff is commended for their warmth and professionalism. Despite the concerns raised, many families recommend The Avalon for its caring environment and the positive impact it has had on their loved ones.