The Avalon At Hillsborough

Reviews of the senior living facility present a mixed but mostly positive picture. Many reviewers praise the community for its friendly and caring staff, clean and beautiful environment, and the range of activities available for residents. One reviewer highlighted the joy of working with the residents and the family-like atmosphere among staff and residents alike. Another review appreciated the facility for maintaining residents' dignity and independence, while also being attentive to feedback from residents and family members.

Several reviews commend the facility for its resort-like quality, immaculate cleanliness, and the staff's evident pride in their work. The facility is described as spacious, elegant, and welcoming, with special mention of the courteous and accommodating staff. Positive experiences extend to visitors and entertainers, who found the residents well-cared for and the atmosphere professional and caring.

However, not all feedback is positive. One review criticizes the facility for negligence in nursing care, leading to a resident's hospitalization, and describes the management as rude and uncaring. Another review expresses dissatisfaction with the facility's policy on smoking, feeling it unfairly discriminates against smokers. Concerns were also raised about the HR department's responsiveness to worker issues, the quality of suites compared to the cost, and the food variety.

Despite these criticisms, the overwhelming majority of reviews are positive, highlighting the facility's commitment to providing a safe, clean, and friendly environment for its residents. Many families express gratitude for the peace of mind and happiness their loved ones experience living there.