The Atrium At Rocky Hill

Positive Reviews:

• Exceptional and compassionate staff, with special mentions of the sales director, caregivers, programming staff, and management team for going above and beyond.
• Facility praised for its cleanliness, comfort, and the variety of activities available, including a commendation for the chef.
• High level of care and empathy shown towards residents, with personalized attention to their needs.
• Good communication and updates provided to families, making them feel involved and reassured about the care of their loved ones.
• Residents are flourishing, enjoying personalized rooms, ongoing activities, and site-seeing trips.
• Staff is well-equipped and trained, providing stimulation and managing residents' needs effectively.

Negative Reviews:

• Some reviews describe the facility as a complete disaster, citing overworked staff, lack of cleanliness, and residents not engaging in activities.
• Complaints about the facility being short-staffed, leading to inadequate care for residents.
• Issues with communication, particularly difficulty in reaching staff after hours and lack of follow-up on messages left.
• Disappointment expressed over being led to believe there would be a place for a loved one, only to have the decision changed.
• Concerns about the need for more aides, especially given the facility's focus on memory care.

Overall:

The Atrium receives mixed reviews, with many praising its staff, cleanliness, and the level of care provided, while others raise concerns about staffing levels, cleanliness, and communication. Prospective residents and their families may want to consider these points and possibly visit the facility to form their own opinions.