The Atrium At Faxon Woods

The Atrium at Faxon Woods has received a variety of reviews from residents and their families. Many have praised the facility for its welcoming, homey atmosphere, and the openness of the facility. The apartments are well-suited for individual needs, and the schedule of activities, including mind games, sports, and outings, is appreciated for keeping residents engaged.

Staff at The Atrium are frequently described as kind, helpful, caring, and informative. The community is noted for its cleanliness and the nursing staff's efforts to keep families informed about their loved ones. However, some reviews suggest that the meals and dining experience could use improvement.

Several reviewers have highlighted the compassionate care provided to residents with Alzheimer's and dementia, noting the staff's efforts to help residents feel part of the community and to engage them in activities. The administrative team is commended for their helpfulness and compassion during the move-in process.

On the other hand, there are critical reviews that describe negative experiences, including poor treatment by staff, lack of activities, and issues with the quality of care. These reviews mention staff being inattentive, disrespectful, and too preoccupied with their phones to properly attend to residents' needs.

Despite these criticisms, many families have expressed satisfaction with the facility, noting improvements in their loved ones' conditions since moving in. The community is described as friendly, with a variety of activities available for residents. The staff's communication with families, through emails, phone calls, and social media updates, is also appreciated.

In summary, while The Atrium at Faxon Woods has received many positive reviews for its atmosphere, staff, and resident engagement, there are also significant concerns raised about the quality of care and staff behavior. Prospective residents and their families may want to consider these varied experiences when making a decision.