The Atrium Assisted Living

Positive Reviews:

• Employees express a strong affection for the residents and a dedication to creating a homely environment.
• Some staff members, including an Executive Director, have highlighted the facility as an affordable and cozy place for care, with residents who enjoy a good time.
• Family members have noted improvements in their loved ones' satisfaction over time and commend the facility for its engaging activities and attentive staff.
• One review specifically praised the facility for meeting all the needs of a family member and expressed intentions to return if necessary.

Negative Reviews:

• Several reviews criticize the professionalism and competence of the staff, including unprofessional behavior and neglect of residents' needs.
• Concerns were raised about the lack of medically trained personnel, with allegations of unqualified staff making medical decisions.
• Incidents of theft, including stolen medication and personal belongings, were reported, raising serious security concerns.
• Complaints about the facility's cleanliness and maintenance were mentioned, including issues with housekeeping and pest control.
• One review accused the administration of unethical behavior, including theft and allowing illegal activities within the facility.

Mixed Reviews:

• There are conflicting reports about the facility's preparedness for emergencies, with one review stating there was no generator for hurricanes, while another claimed a generator was present and used effectively.
• The quality of care and staff responsiveness varied greatly among reviews, with some praising the staff's dedication and others criticizing it for negligence and unprofessionalism.