The Ashford On Broad

The Ashford on Broad has received a mix of reviews from residents and their families. While some have praised the community for its caring, kind, and helpful staff, others have expressed dissatisfaction with aspects of the service and care provided.

• Many reviewers have highlighted the community's engaging activities, including shopping trips, music events, shows, lunches, and various programs, as well as on-site activities like bingo, exercise, and crafts.
• The facility's dining options have been commended for offering a good variety of food, ensuring residents do not have to eat alone.
• Some family members have noted the elegant and well-maintained facility, mentioning that it feels like a family and provides a high quality of care.
• There have been positive remarks about the staff being like family, showing genuine concern for the residents, and creating a welcoming environment for both residents and their families.
• However, there have been criticisms as well, including a report of a rude receptionist, concerns about cleanliness, and issues with staff responsiveness and care quality. One review mentioned a resident's room being poorly cleaned, delays in assistance from aides, and problems with laundry service.
• Another review expressed disappointment with the handling of a resident's dietary needs and medication management, as well as dissatisfaction with the overall level of care provided.
• Despite these criticisms, some reviews have acknowledged efforts by the management and staff to address concerns and improve the living experience for residents.

Overall, while The Ashford on Broad has been praised for its community atmosphere, activities, and some aspects of care, there are areas where improvement has been suggested, particularly in terms of staff responsiveness and the quality of care.