The Ashford of Grove City

Positive Reviews:

• Several reviewers have praised the care and attention their relatives received, particularly in the Assisted Living and Memory Care units, highlighting the staff's compassion and dedication.
• The facility has been described as clean, bright, and well-maintained, with a variety of activities and events to keep residents engaged and happy.
• Some reviewers have specifically mentioned the facility's efforts to adhere to COVID-19 prevention measures, ensuring the safety of residents, staff, and visitors.
• The inclusive pricing model, which does not add extra charges for meal plans or additional care, has been appreciated by family members.
• Employees have expressed satisfaction working at the facility, citing a supportive team environment and the joy of serving the residents.

Negative Reviews:

• Concerns have been raised about understaffing, leading to delays in meals, inadequate showering of residents, and overall poor management.
• Some reviewers have reported issues with room temperatures being uncomfortably high and not adjustable, as well as problems with medication administration and food quality.
• There have been complaints about the lack of responsiveness from the management when issues are reported, with some family members feeling the need to step in to provide care.

Mixed Feedback:

• While many reviews highlight the excellent care and facilities, others point out significant areas of concern, particularly regarding staffing and management.
• The facility's environment and activities receive high praise, but these positives are sometimes overshadowed by operational challenges.