The Arbors At Islandia West

The reviews for The Arbors at Islandia East and its sister facilities present a mixed picture of experiences. Many families express deep gratitude for the care and attention their loved ones receive, highlighting the staff's kindness, professionalism, and the sense of community fostered within. Positive remarks often mention the excellent communication between staff and families, the range of activities available to residents, and the overall cleanliness and friendliness of the environment.

Several reviews specifically commend the staff for treating residents like family, going above and beyond in their duties, and making transitions into assisted living smoother and more comfortable. The importance of social interaction and the positive impact it has on residents' well-being is also frequently noted, with many families feeling reassured and happy with their decision to choose The Arbors.

However, not all feedback is positive. Some reviews raise serious concerns about the quality of care, including allegations of medical misconduct, neglect, and unprofessional behavior by staff. Issues such as difficulty in communication for job inquiries, dissatisfaction with the frequency of certain services like showers, and negative experiences with staff attitude and professionalism are mentioned as well.

Financial and administrative grievances are also noted, with some families experiencing unexpected cost increases and challenges in navigating the facility's policies. Despite these criticisms, there are also accounts of staff members who are praised for their dedication and the positive difference they make in residents' lives.

In summary, while many reviews celebrate the care and community at The Arbors, there are also significant concerns that potential residents and their families may want to consider. The experiences shared range widely from highly satisfied to deeply troubled, underscoring the importance of thorough research and consideration when choosing an assisted living facility.