The Arbors At Islandia East

The reviews for The Arbors at Islandia East and its sister facilities present a mixed picture of experiences. Many families express deep gratitude for the care and attention their loved ones receive, highlighting the staff's kindness, professionalism, and the sense of community fostered within. Positive remarks often mention the excellent communication between staff and families, the range of activities available for residents, and the overall cleanliness and friendliness of the environment.

Several reviews specifically commend the staff for treating residents like family, going above and beyond in their duties, and ensuring residents feel at home. The social interaction and activities, including bus trips and daily happy hours, are appreciated for keeping residents engaged and active. Some families have had such positive experiences that they highly recommend The Arbors, citing it as a seamless transition for their loved ones from their long-term homes.

However, not all feedback is positive. Some reviews raise serious concerns about the level of care, including allegations of medical misconduct, neglect, and unprofessional behavior by staff. There are complaints about the facility's responsiveness to inquiries, both from potential employees and families, and some describe the environment as unwelcoming. Concerns about overmedication, undermedication, and the handling of residents' health issues are mentioned, alongside dissatisfaction with the facility's management and financial policies.

One review describes a particularly distressing experience with escalating costs and a perceived decline in the resident's health due to the facility's actions. Another points out the limitations in personal care, suggesting that home care might be a safer, more cost-effective option.

Despite these criticisms, there are also accounts of staff members who are praised by name for their dedication and care, suggesting variability in experiences across different parts of the organization. The community's efforts to create a vibrant, engaging environment for residents are acknowledged, and some families have had such positive experiences that they express regret when having to move their loved ones due to increasing care needs.

In summary, while many reviews celebrate the care and community at The Arbors, others caution potential residents and their families to carefully consider and investigate their options, reflecting a spectrum of experiences that prospective residents should weigh.