The Arbors Assisted Living At Chicopee

Positive Feedback:

• Residents and their families appreciate the warm welcome and ongoing care provided by the staff.
• Many commend the facility for its efforts to keep residents safe, especially during the Covid-19 pandemic.
• The activities, food, and accommodations receive high praise, contributing to a positive living experience for residents.
• Reflections, the memory care part of the Arbors, is highlighted for its experienced and compassionate staff, engaging activities, and therapy dog visits.
• Families note the ease of transition for their loved ones into the community, mentioning how residents quickly feel at home and well-cared for.
• The Arbors is recommended for its home-like atmosphere, compassionate staff, and the sense of community it fosters among residents.
• Professional endorsements come from a geriatric social worker and a Ph.D. Psychologist, praising the staff's attentiveness and the facility's ability to make residents feel at home.
• Employees express satisfaction with their work environment, feeling appreciated and valued.

Critical Feedback:

• One review details a negative experience where a resident was initially accepted then suddenly deemed unsuitable due to past confusion following a stroke, leaving the family and the potential resident feeling disappointed and ashamed.
• Minor complaints include issues with room temperature and difficulty opening windows.

General Observations:

• The Arbors is praised for its comprehensive care, engaging activities, and the quality of its facilities.
• Staff members are consistently recognized for their dedication, kindness, and professionalism.
• The community is described as supportive and welcoming, making it a recommended choice for those seeking assisted living options.