The Addison Of Pleasant Prairie

Positive Reviews:

• Many reviewers find The Addison to be a great place for their loved ones, citing a caring staff and excellent care.
• Employees express joy and satisfaction working at The Addison, highlighting a strong sense of community and the joy of building relationships with residents.
• The facility is described as beautiful, clean, nicely decorated, and spacious, making it a welcoming environment for residents and visitors.
• Several reviews mention improvements in activities and management, leading to a more positive experience for residents.
• Memory care is praised for its sensitivity and quality care towards residents.

Negative Reviews:

• Concerns are raised about inadequate staffing and improper training, especially in the memory care unit, with reports of residents not receiving proper care.
• Some reviews mention issues with the food quality, describing it as unappetizing and poorly prepared.
• There are complaints about management and certain staff members being rude and unethical, with allegations of favoritism and harassment.
• A serious incident is reported where a resident was found injured outside the memory care unit, raising concerns about safety and protocol adherence.
• Disappointment is expressed over billing issues, with families being overcharged nearly every month.

Mixed Reviews:

• While some reviews praise the staff and management for their dedication and improvements, others criticize them for lack of professionalism and care.
• The quality of food and activities receives mixed feedback, with some finding them satisfactory and others seeing room for significant improvement.