The Addison Of Indian Trail

Negative Experiences:

• One reviewer expressed heartbreak over not being informed about their father's critical condition, leading to a missed opportunity for a final goodbye. They felt the facility was dismissive and primarily money-driven.
• Several reviews criticized the facility for misleading information regarding Medicaid funding, poor communication, especially in emergencies, and decisions made without involving families or residents. Concerns were also raised about the high turnover in management and staff, declining resident numbers, and a shift towards a more business-centric approach.
• Another review detailed a tragic incident where a resident died due to a fall, exacerbated by negligence. They highlighted management's unresponsiveness and a general lack of care and respect towards residents and their families.
• Complaints about broken promises regarding costs and care, high pharmaceutical copays, poor food quality, and a lack of genuine reviews from actual residents were mentioned. Corporate unresponsiveness was a common theme.

Positive Experiences:

• Some reviews praised the facility for its cleanliness, friendly staff, and a wide range of activities for residents.
• Employees shared positive experiences, highlighting a caring and polite staff, enjoyable resident interactions, and a supportive work environment. They emphasized the joy of making a difference in residents' lives.
• Family members of residents appreciated the warm and welcoming atmosphere, the care and love shown to their loved ones, and the variety of activities and services provided. They felt the facility offered a sense of community and genuine care.

Summary:

Reviews of the facility are mixed, with several negative experiences focusing on management issues, lack of communication, and perceived prioritization of profit over resident care. Positive reviews, however, commend the staff's friendliness and dedication, the clean and engaging environment, and the sense of community fostered among residents and families. Prospective residents and their families may need to weigh these factors carefully.