The Addison Of Durham

The reviews for the Addison (formerly Carillon) senior living facility in Durham, NC, present a mixed picture of resident experiences and staff performance. Some reviewers praise the facility for its caring staff, clean environment, and engaging activities, highlighting positive changes under new management and the dedication of specific staff members in the memory care unit. They commend the facility for creating a warm, family-like atmosphere and for the quick, attentive responses to concerns.

Conversely, other reviews express significant dissatisfaction, citing instances of unprofessionalism, lack of training among staff, and concerns over resident safety and care. Complaints include lost personal items, inadequate staff response to medical needs, and a perceived decline in care quality over time. Some reviewers specifically criticize the memory care unit for failing to provide a safe and caring environment for residents with Alzheimer's and dementia.

While some employees and volunteers express pride in their work and the community at the Addison, others point out management issues, inadequate pay, and a need for better training and organization. The facility's cleanliness and the quality of its dining experience receive positive mentions, yet there are calls for improvement in staff professionalism and care standards.

Overall, the reviews suggest that while the Addison has the potential to offer a supportive and pleasant living environment for seniors, there are areas requiring attention and improvement to ensure consistent, high-quality care for all residents.