Tesson Heights

Many reviews highlight the caring and respectful treatment of residents at Tesson Heights, with staff members often going above and beyond to ensure the well-being and comfort of those living there. Families have noted the dedication of the staff, mentioning how their loved ones have been treated with love and respect, and how the facility has felt like home. The involvement of the community and the commitment to providing valuable experiences, such as job training for students, are also praised.

However, some reviews express concerns regarding communication issues, attentiveness, and the overall care provided. There are reports of residents not receiving timely assistance, lack of cleanliness, and additional charges that were unexpected. One particular review detailed a negative experience with staff bringing their children to work, which impacted the care provided to their loved one.

On the positive side, many families have shared their satisfaction with the level of care, the cleanliness of the facility, and the warm and welcoming atmosphere. The staff's willingness to accommodate and adapt to residents' changing needs is frequently mentioned, along with the positive impact on residents' independence and quality of life.

Despite the mixed reviews, there are numerous accounts of positive experiences, with families recommending Tesson Heights for the care and attention their loved ones received. The facility's efforts to create a supportive and caring environment are acknowledged, though it's clear there are areas that could benefit from improvement.