Tessera Of Brandon

Positive Reviews:

• Many reviewers praise the facility for its beautiful and state-of-the-art amenities.
• Staff are frequently described as friendly, caring, and family-oriented, contributing to a positive atmosphere for both residents and employees.
• Several reviews highlight the facility's commitment to cutting-edge dementia research and the progress residents have made in their care.
• The activities department, therapy gym, and dining options are noted as positive aspects, with a variety of activities and care options available.

Negative Reviews:

• Some reviews criticize the facility for being understaffed, leading to overworked employees and neglected care for residents.
• There are complaints about poor management and lack of communication with families, particularly regarding changes and updates within the facility.
• Issues with cleanliness, specifically mentioning a persistent urine smell in certain areas, have been raised.
• Several reviewers express dissatisfaction with the dining services and the inconsistency in rules and quality.
• Concerns about the facility's financial practices, including delayed payments to contractors and perceived lack of value for the cost of care.

Mixed Reviews:

• While some reviews commend the staff for their dedication and care, others describe the staff as unprofessional and inexperienced.
• The facility's appearance and amenities are generally praised, but some argue that the quality of care does not match the high standards of the physical environment.
• Changes in management and staff turnover are mentioned as issues affecting the consistency and quality of care, particularly for memory care residents who benefit from stability.