Terraza Court

Positive Reviews:

• Staff across various roles, from the Executive Director to caregivers, are described as professional, caring, friendly, and wonderful.
• Many reviewers highlight the friendly and efficient staff, noting their ability to ease concerns and provide a warm, caring environment for residents.
• The community is praised for its charming location, great management, and the range of activities and outings available for residents.
• Special mention is made of the Memory Care department for their dedication, compassion, and the extra services they provide, such as beauty care and social activities.
• Several reviewers appreciate the facility's efforts to accommodate residents' needs, including personal touches to make them feel at home.
• The quality of food and the cleanliness of the community are also points of satisfaction among reviewers.

Negative Reviews:

• One review criticizes the decision to allow a body to be moved through the lobby, suggesting it was inappropriate for other residents.
• Concerns are raised about cleanliness in less visible areas, like stairwells and carpeting.
• Some reviewers express serious dissatisfaction with the facility, mentioning issues such as roach infestations, poor quality food, understaffing, and neglect in care.
• There are alarming reports of a resident being hospitalized due to ingesting detergent, raising questions about the safety and supervision within the facility.
• A few reviewers suggest that there are better options available for memory care and overall senior living.

Mixed Reviews:

• While some reviews are highly critical of the staff and management, others praise the new director for making significant improvements.
• The community receives both high praise for its environment and care and severe criticism for its handling of safety and cleanliness issues.