Terrace of Delray Beach

The reviews for Lake View Care Center present a mixed picture of the facility's quality of care, communication, and staff professionalism. Some reviewers praise the excellent physical therapy, caring and compassionate staff, and the facility's strict COVID protocols, highlighting positive experiences where their loved ones received great care and attention. Notable mentions include the facility's efforts to communicate clearly during the pandemic, the professional and patient rehab staff, and the warm treatment residents receive, making them feel safe and loved.

However, other reviews raise serious concerns about neglect, poor communication, and unprofessional behavior. Issues such as difficulty reaching loved ones, rude staff, poor internal communication, and a lack of compassion and understanding for elderly patients' needs are frequently mentioned. There are alarming reports of residents developing further health complications, including infections and COVID-19, under the facility's care. Some reviewers strongly advise against admitting elderly loved ones to this facility, citing experiences of neglect leading to death, medication errors, and theft of personal belongings.

While some families express gratitude for the care their relatives received, describing the staff as attentive and the environment as homely, others depict a facility struggling with professionalism, proper patient care, and effective communication. These contrasting experiences suggest that the quality of care at Lake View Care Center can vary significantly, underscoring the importance of thorough research and consideration when choosing a care facility for loved ones.