Terra Bella Health And Wellness Suites

The reviews for the senior living facility present a mixed picture, highlighting both positive and negative experiences. On the positive side, many reviewers commend Marilyn Mitchell, who handles admissions, for her professionalism, communication, and assistance throughout the admission process. Several reviewers noted that the facility appears nice and does not have the traditional nursing home feel, with clean environments and friendly staff at the front desk.

However, there are significant concerns raised by other reviewers regarding the care and management of the facility. Some of the issues mentioned include neglect of residents, unprofessional behavior from the staff, and serious incidents where residents were harmed due to lack of care or oversight. There are reports of residents being malnourished, not being checked on, and suffering injuries from falls. Additionally, there are complaints about the facility's cleanliness and the handling of residents' personal belongings, with some items reportedly being thrown away or stolen.

Several reviewers have expressed dissatisfaction with the administration's response to incidents and concerns, describing it as unresponsive or lacking transparency. There are also mentions of the facility being understaffed, leading to neglect of care, and overcharging insurance companies for services not rendered.

While some reviewers have had satisfactory experiences, particularly praising certain staff members for going above and beyond, the overall sentiment suggests that potential residents and their families should carefully consider these reviews when making a decision about this facility.