Tennyson Court

Positive Reviews:

• Staff at Tennyson Court received high praise for their care, compassion, and dedication, making residents feel comfortable and safe.
• Many activities are offered to keep residents engaged, including concerts, ice cream socials, scenic bus trips, trivia nights, and movie nights.
• Efforts to ensure residents' hydration, nutrition, and cleanliness are noted, with daily water drop-offs, healthy meals, snacks, and regular room cleaning.
• The facility's handling of the COVID-19 pandemic and communication with families was commended.
• Several reviewers highlighted the smooth transition for their loved ones into the facility and the peace of mind it brought them.
• Employees expressed satisfaction working at Tennyson Court, mentioning a family-like treatment of residents and benefits such as bonuses and raises.

Negative Reviews:

• Some criticisms were directed at the professionalism and empathy of the nursing staff, with concerns about resident care standards.
• Issues with staff behavior, resident appearance, and lack of oral care were mentioned.
• One detailed review raised serious concerns about medication errors, understaffing, and management practices, suggesting a focus on cost-cutting at the expense of care quality and employee satisfaction.
• High staff turnover and changes in administration were noted as contributing to inconsistent care and communication issues.

Mixed Reviews:

• While many reviews praised the facility for its care and environment, some expressed dissatisfaction with aspects of medical care and assistance with daily living.
• Concerns about the facility's management and the impact of staff turnover on the quality of care were mentioned alongside positive experiences.