Tender Reflections

Negative Reviews Highlight:

• Several reviews strongly advise against placing loved ones in this facility, citing neglect, lack of proper care, and unkept promises.
• Complaints include residents sitting in soiled underwear for extended periods, lack of assistance when residents call for help, insufficient staff to resident ratio, and issues with mealtime care.
• Concerns were raised about the facility's security, with reports of residents wandering outside unsupervised.
• Communication issues were noted, including difficulty in contacting the facility and staff being described as rude and unresponsive.
• Some reviews mentioned specific problems for residents with late-stage Alzheimer's or Dementia, including frequent bruising from falls.

Positive Reviews Highlight:

• Some reviews praise the facility, mentioning beautiful settings, secure and well-maintained premises, and caring staff.
• Positive experiences include effective administration, good initial admission and care, and a variety of meals and snacks to accommodate different preferences.
• Family members of residents have expressed satisfaction with the level of care, mentioning that staff treat residents with dignity and respect, and that individual care plans are closely monitored.
• One review specifically appreciated the efforts of a staff member who went above and beyond in facilitating a smooth transition for their parents.

Mixed Reviews:

• While some reviews commend the facility for its aesthetics and environment, they also point out a lack of social activities and interaction among residents.
• Concerns about high staff turnover affecting the quality of care for memory care patients were mentioned.
• Some reviews criticized the administration and ownership, suggesting a disconnect between management and the actual running of the facility.