Tender Hearts Assisted Living Blg No 2

Tender Hearts Assisted Living has received a variety of reviews from families and individuals who have experienced their services. Many express heartfelt gratitude for the compassionate and competent care provided to their loved ones, highlighting the beautiful apartments, safety, security, and kindness during challenging times. The staff, including caregivers and nurse managers, alongside Heartland Hospice, have been praised for their efforts in managing both physical and emotional pain, ensuring peaceful transitions.

However, some reviews have raised concerns about the facility's management, including issues with communication and accountability from the owners, and incremental cost increases that have prompted families to consider other facilities. Despite these concerns, many reviewers have noted the family-friendly atmosphere, clean facilities, good food, and the personal touch of a family-run establishment. The staff's dedication to treating each resident with care and respect, as if they were their own family, has been a recurring theme in positive feedback.

There have been instances of dissatisfaction, particularly regarding promises made by the management that were not kept, leading to frustration and a lack of trust. Yet, others have found the staff, including specific members mentioned by name, to be helpful, informative, and never pressuring in decision-making processes.

The facility has been described as warm, friendly, and home-like, with residents receiving excellent care and feeling happy. The quick and efficient response of the staff during emergencies, and their ability to provide comfort and respect even in difficult situations, has been commended. Activities and the overall environment are designed to be engaging and supportive for residents, contributing to a sense of community and well-being.

Overall, Tender Hearts Assisted Living and Memory Care is portrayed as a place where kindness, professionalism, and a warm atmosphere converge to provide quality care for those in need of assistance, despite some areas of concern that have been highlighted by a few reviewers.