Tapestry Senior Living Wickliffe

Positive Reviews:

• Facility praised for its cleanliness and beautiful environment.
• Some staff members, like Fanny, received individual praise for their dedication and care.
• Food quality and dining experience highly rated by visitors.
• High satisfaction from residents and their families, noting happiness and safety, even during the pandemic.
• Facility noted for having no COVID cases during the pandemic, indicating strong health and safety measures.
• Unique amenities such as an indoor park with a Parisian cafe and playground for grandchildren highlighted as exceptional features.

Negative Reviews:

• Concerns raised about the level of care for residents needing more than minimal assistance, including a distressing account of a resident's final days.
• Management and some staff members described as rude, inconsiderate, and lacking in effective communication skills.
• Issues with resident safety and staff behavior, including specific complaints about aggressive staff and management's dismissive attitude.
• Reports of personal belongings going missing, adding to concerns about management and overall facility operations.
• Some visitors and potential residents felt unwelcome due to perceived arrogance and lack of empathy from the executive director.

Mixed Reviews:

• While some reviews highlight excellent care and a positive environment, others express significant concerns about management, staff behavior, and the level of care provided.
• The facility's amenities and environment are consistently praised, but staff attitudes and management practices have received criticism.