Tanner Spring Assisted Living Community

Negative Reviews:

• Facility received criticism for poor cleaning, mismanagement of laundry, missed meals, and medication errors. Staff response times were slow, and there were instances of wrong medication being given.
• Memory care conditions were described as inhumane, with complaints about odors, lack of air conditioning, and overall neglect. The facility was accused of prioritizing profit over care.
• Concerns were raised about the legality of guardianship procedures and the rights of residents, suggesting potential violations of federal laws.
• High staff turnover and inadequate staffing in the memory care unit were highlighted, along with a call for stronger leadership and staff discipline.
• Issues with professionalism among co-workers were mentioned, suggesting a need for more professional hires.

Positive Reviews:

• Improvements in the Memory Care area were noted, including new furniture and dedicated caregivers.
• Residents and their families expressed satisfaction with the care, staff, and activities provided.
• The facility was praised for its community atmosphere, with staff described as caring and attentive to residents' needs.
• Positive remarks were made about the facility's environment, including the main lobby, dining services, and a packed activity calendar.

Mixed Reviews:

• Some reviews acknowledged improvements and dedicated care staff but also mentioned ongoing issues with management and the need for better staff discipline and leadership.