Tanner Spring

Negative Reviews:

• Facility received criticism for poor cleaning, mismanagement of laundry, missed meals, and medication errors. Staff response times were slow, and there were instances of wrong medication being given.
• Memory care conditions were described as inhumane, with complaints about odors, lack of air conditioning, and overall poor living conditions. The facility was accused of prioritizing profit over care.
• Concerns were raised about the legality of guardianship practices and the rights of residents, suggesting potential violations of federal laws.
• High staff turnover and inadequate staffing in the memory care unit were highlighted, along with a need for strong leadership and staff discipline.
• Complaints about professional conduct among coworkers, with reports of laziness and unprofessional behavior.

Positive Reviews:

• Improvements in the Memory Care area were noted, including new furniture and dedicated caregivers. An open family community meets monthly to address concerns.
• Residents and their families expressed satisfaction with the care, staff, and activities provided. The facility was described as wonderful, with a lively and communal environment.
• Staff was praised for their dedication and care, contributing to a positive community atmosphere. The facility was recommended for its great community and potential for improvement.
• The facility was commended for its spacious and welcoming main lobby, packed activity calendar, and the quality of meals served. It was recommended for Assisted Living or Memory Care in the West Linn area.

Mixed Reviews:

• While some improvements and dedicated care were acknowledged, concerns about management, staffing, and resident rights were significant. The facility's reputation appears to be mixed, with strong opinions on both sides.