📞 Call for pricing and availability: (800) 780-8101
Symphony Of Crestwood
14255 South Cicero Avenue, Crestwood, IL 60445
For Pricing & Availability
(800) 780-8101To Reach a Resident
(708) 371-0400Estimated Pricing
Price Comparison
Symphony Of Crestwood Description
Symphony Of Crestwood is a community that offers memory care, nursing care and rehabilitation and is located in the town of Crestwood, Illinois. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 6.3 out of 10 making it the 2nd highest rated community in the city out of 5 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Crestwood
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Crestwood
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Multiple complaints about lack of communication and care, with reports of patients being neglected, left in dirty conditions, and not receiving timely medical attention.
- Issues with facility cleanliness, including unpleasant odors and unclean rooms.
- Difficulties in reaching staff by phone, with calls being unanswered or disconnected.
- Reports of unprofessional behavior from staff and management, including rudeness and lack of responsiveness to concerns.
- Several instances of safety concerns, including patients falling and not being properly monitored.
- Complaints about the quality of food and overall nutrition provided.
Positive Reviews:
- Some visitors and residents noted friendly and accommodating staff, with specific employees being praised for their professionalism.
- Positive remarks about the facility's appearance, particularly the main floor and patient rooms being described as bright and open.
- Instances of staff being attentive and responsive to specific requests, such as changing soiled linens promptly.
- Testimonials from residents and their families expressing satisfaction with the care received and recommending the facility to others.
- Comments on improvements made under new ownership, including efforts to enhance customer service and resident care.
Mixed Reviews:
- While there are reports of significant neglect and mismanagement, some reviews highlight satisfactory experiences and improvements in care and facility management.
- The facility's reputation seems to be in a state of flux, with some recognizing efforts to address past issues, but many expressing serious concerns about the quality of care and safety.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 1
Quality measure rating: 3
Long-term quality measure rating:
5
Short-term quality measure rating:
1
Nursing Home Overview
Participation
date: June 1, 1992
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 297
Total current residents: 162
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 52
Number of payment denials: 1
Number of fines: 5
Total cost of fines: $135710
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-06-05 | 2023-06-06 | J | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2023-06-05 | 2023-06-16 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-06-05 | 2023-06-06 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-03-31 | 2023-04-06 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-03-31 | 2023-04-06 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2023-03-10 | 2023-03-24 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2023-02-06 | 2023-02-15 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-01-22 | 2023-02-06 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2022-11-29 | 2022-12-15 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-11-29 | 2022-12-15 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2023-03-10 | 2023-03-24 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2023-03-10 | 2023-03-24 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2023-03-10 | 2023-03-24 | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2023-03-10 | 2023-03-24 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-03-10 | 2023-03-24 | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-03-10 | 2023-03-24 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2023-03-10 | 2023-03-24 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2023-03-10 | 2023-03-24 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-03-10 | 2023-03-24 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-07-19 | 2022-08-09 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-07-19 | 2022-08-09 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-07-19 | 2022-08-09 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-04-26 | 2022-05-10 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2022-04-26 | 2022-05-10 | G | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2021-12-15 | 2022-01-07 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-10-07 | 2021-10-21 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-08-09 | 2021-08-18 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-08-09 | 2021-08-18 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-03-31 | 2022-04-20 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-03-31 | 2022-04-20 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-31 | 2022-04-20 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-03-31 | 2022-04-20 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-03-31 | 2022-04-20 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2022-03-31 | 2022-04-20 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2022-03-31 | 2022-04-20 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-03-31 | 2022-04-20 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-13 | 2021-05-05 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-03-23 | 2021-04-16 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-01-25 | 2021-02-09 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-01-13 | 2021-02-05 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-01-13 | 2021-02-05 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-01-13 | 2021-02-05 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2021-01-13 | 2021-02-05 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2021-01-13 | 2021-02-05 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-12-18 | 2021-01-19 | E | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-12-18 | 2021-01-19 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-12-18 | 2021-01-19 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2020-12-18 | 2021-01-19 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-12-18 | 2021-01-19 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2020-12-18 | 2021-01-19 | G | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2020-12-18 | 2021-01-19 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2020-12-18 | 2021-01-19 | E | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2019-10-03 | 2019-10-18 | E | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2019-10-03 | 2019-10-18 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-10-03 | 2019-10-18 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2019-10-03 | 2019-10-18 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-12-18 | $5,000 |
| 2022-03-31 | $15,000 |
| 2022-07-19 | $15,000 |
| 2022-11-29 | $37,410 |
| 2023-03-10 | $63,300 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-12-18 | 18 |
What is in the Neighborhood
- The closest city is Crestwood which is 0.8 miles away and has a population of 10,984 (small town).
- The average income is $51,679, which is low compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 27
- Average Temperature: 53.3
- Day Breakdown: The area gets 148 days of rain, 40 days of snow and 175 days of sun
- Precipitation: 2.0 inches a year
- The crime rate is 4.23 per 100 people which is average compared to other cities.
- Violent Crime: 0.86 incidents per 100 people
- Property Crime: 2.47 incidents per 100 people
- Drug-Related Crime: 0.02 incidents per 100 people
- The average life expectancy in zip code is 77.83 years old, which is average compared to other zip codes.
- Air Quality: Good Days 157.0, Moderate Days 109.0, Unhealthy for Sensitive Groups Days 7.0, Unhealthy Days 1.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Berkot's Super Foods
0.5 miles awayWalmart Supercenter
1.0 miles awayALDI
1.5 miles awayFood 4 Less
2.2 miles awayJewel-Osco
2.3 miles awayTransportation
Midlothian
1.4 miles awayBus Stations
Cicero & 143rd Street
0.0 miles awayCicero & Midlothian Turnpike
0.4 miles awayCicero & 147th Street
0.5 miles awayCicero & 135th Street
0.9 miles awayCicero & 151st Street
1.1 miles awayBanks
AJ Smith Federal Savings Bank
0.6 miles awaySouth Division Credit Union
0.7 miles awayFirst Midwest Bank
0.9 miles awayChase
1.0 miles awayBank of America
1.4 miles awayHospitals
Oak Forest Health Center
2.1 miles awayMetroSouth Medical Center
3.5 miles awayIngalls Memorial Hospital
4.3 miles awayPalos Hospital
4.5 miles awaySouth Suburban Hospital
4.9 miles awayPharmacies
Walgreens
0.7 miles awayCVS Pharmacy
1.2 miles awayDentists
Family Dental Care
4.3 miles awayThomas A. Swingler DDS
5.0 miles awayOrland Smiles
5.7 miles awayEldridge & Eldridge Dental Group
6.2 miles awayThe Center for Dental Excellence
7.2 miles awayParks
Caesar Park
0.4 miles awayBremen Heights Park
0.4 miles awayWalker Park
0.6 miles awayMidlothian
1.0 miles awayHeritage Park
1.1 miles awayPlaces of Worship
Roberts Temple Church of God in Christ
14.2 miles awayShopping
Orland Square Mall
5.7 miles awayHyde Park Shopping Center
13.6 miles awayKimbark Plaza
13.6 miles awayLittle Village Discount Mall
14.6 miles awayInternational Plaza Shopping Center
16.6 miles awayCulture
Beverly Art Center
4.9 miles awayCountry Club Hills Ampiheater
5.3 miles awayHollywood Casino Amphitheatre
6.4 miles awayArt a la Carte
8.3 miles awayThai Culture Center
9.0 miles awayRestaurants
Bartolinis Restaurant Catering and Banquets
0.9 miles awayIHOP
1.4 miles awayApplebee's
1.5 miles awayPosen Grill
2.1 miles awayRoyalberry Wafflehouse
2.8 miles awayGet exact pricing & check availability
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