Symphony At Olmsted Falls

The reviews for Symphony at Olmsted Falls present a largely positive picture of the facility, with many highlighting the excellent care, beautiful environment, and the dedicated staff. Residents and their families appreciate the nurturing, family-like atmosphere, and the staff's commitment to providing high-quality care, especially during challenging times like the COVID-19 pandemic. The facility is praised for its cleanliness, organization, and the way it makes residents feel at home. Staff members, from various departments, express pride in their work and the community they serve, describing their experience as rewarding and emphasizing the strong team spirit and the joy they find in caring for the residents.

Activities and engagement are also noted positively, with mentions of art and craft projects and the display of residents' artwork throughout the facility, contributing to a vibrant and engaging environment. The staff's efforts to keep families informed and involved are appreciated, and many reviewers express gratitude for the peace of mind they feel knowing their loved ones are in good hands.

However, one review stands in stark contrast, detailing a negative experience with the care and treatment of patients. This review describes instances of neglect, lack of empathy, and inappropriate behavior by the staff towards residents in need of assistance. It raises concerns about the facility being understaffed and the staff being overworked and undertrained. The reviewer advises others to consider alternative care options, emphasizing the importance of dignity and well-being for the elderly and those suffering from dementia.

Overall, while the majority of reviews are overwhelmingly positive, the presence of a significantly negative experience suggests that potential residents and their families should carefully consider all aspects of care and possibly seek further information or clarification from the facility.