Symphony At Mentor

Reviews of Symphony at Mentor highlight a range of experiences, with many expressing deep appreciation for the care and environment provided to their loved ones. The facility is praised for its beautiful setting, exceptional care, especially for residents with dementia and Parkinson's, and the staff's dedication to creating a loving and safe environment. Families have noted the staff's attentiveness to residents' preferences, their efforts to ensure safety during COVID-19, and the overall welcoming atmosphere.

Several reviews commend specific staff members for going above and beyond in their roles, creating a family-like atmosphere for both residents and their families. The facility's focus on memory care and the specialized attention given to residents with dementia are frequently mentioned as key strengths. Positive feedback also extends to the quality of meals and the cleanliness of the facility.

Employees of Symphony at Mentor share their satisfaction with the workplace, highlighting the teamwork, management support, and the rewarding experience of caring for residents. They describe Symphony as a family and express pride in their contributions to residents' well-being.

However, not all feedback is positive. Some reviews express concerns over management changes, staffing issues, and incidents of neglect leading to serious falls and injuries. These negative experiences have led to dissatisfaction and, in some cases, legal action against the facility.

Overall, while many reviews celebrate the care and community at Symphony at Mentor, there are critical voices that raise concerns about specific aspects of the facility's operation and resident care.