Swift Creek Health Center

Swift Creek has received mixed reviews from residents, their families, and staff. Some highlight the exceptional care and services provided, praising the cleanliness of the facility, the professionalism of the staff, and the quality of the food. Positive experiences include attentive and compassionate care, with specific commendations for the rehabilitation services, the friendly and caring attitude of the staff, and the pleasant environment.

However, there are significant concerns raised about the level of care on the fourth floor, with reports of inadequate staffing and poor patient care, including issues with meal quality and assistance. Some reviews describe substandard care, including delayed oxygen treatments, lack of hydration, and unresponsive staff. Concerns about high staff turnover, reliance on agency staff, and a lack of continuity in caregiving are also mentioned. Complaints about the administration's poor communication and failure to address issues effectively have been noted.

Despite these criticisms, there are reports of excellent rehabilitation services and some instances of outstanding care, particularly for those in hospice. The facility's cleanliness and aesthetics are consistently praised, and some staff members are highlighted for their dedication and helpfulness.

In summary, while Swift Creek has areas of excellence, particularly in its environment and some aspects of care, there are significant issues that need addressing, particularly concerning staffing, patient care on certain floors, and administrative responsiveness.