Suzanne Elise

Reviews of Suzanne Elise Assisted Living Facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns.

• Several reviewers appreciate the caring and attentive staff, describing the facility as a wonderful place for retirement, nestled in a quiet, forested area.
• One review specifically thanks a staff member for exceptional assistance during a difficult time, emphasizing the importance of compassionate care.
• Some residents and their families have had positive experiences, noting the facility's cleanliness, spacious rooms, good food, and the overall welcoming community.
• However, there are serious complaints regarding the quality of care and services provided. Concerns include poor communication, understaffing, medication errors, and inadequate food quality. One review describes the food as "disgusting" and criticizes the lack of dietary balance.
• Several reviewers express alarm over the long response times to emergency calls, fearing for the safety and well-being of the residents. There are also complaints about the facility's management of residents with severe dementia, suggesting some should not be in an assisted living setting.
• Other criticisms focus on the facility's physical environment and operational decisions, such as unnecessary remodeling and the merging of two properties, which reportedly led to a decline in service quality.
• While some reviews mention the facility's cleanliness and potential, they also highlight the need for improved staff training and better food quality, suggesting that the staff are overworked and underpaid.

In conclusion, while Suzanne Elise Assisted Living Facility has aspects that are appreciated by some residents and their families, there are significant concerns regarding the quality of care, food, and management decisions that potential residents should consider.