📞 Call for pricing and availability: (800) 780-8101
Sutton Hill Center
1801 Turnpike Street, North Andover, MA 01845
For Pricing & Availability
(800) 780-8101To Reach a Resident
(978) 688-1212Estimated Pricing
Price Comparison
Sutton Hill Center Description
Sutton Hill Center is a community that offers assisted living, nursing care, respite care and rehabilitation and is about 3.4 miles outside the small town of Andover, Massachusetts and is part of the Genesis HealthCare network of communities. Residents who live at the facility are able to choose from a range of studio, suite and semi-private or share or companion room layouts.
The community has an average rating of 7.5 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.
The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in North Andover
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in North Andover
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews for Sutton Hill highlight a mix of experiences, with many praising the facility for its dedicated staff, cleanliness, and the quality of care provided to residents. Families commend the nursing staff and aides for their positive attitudes and gentle care, especially during challenging times such as the Covid crisis. The rehabilitation department is noted for its hard work in creating personalized regimens for residents, and the recreation department is appreciated for engaging residents in social activities. The courtyard is also mentioned as a beautiful space for visits.
However, some reviews express concerns about the management and the overall treatment of both residents and staff. Issues such as slow personal care, the quality of food, and cleanliness have been pointed out. There are also complaints about the treatment of employees and the facility's focus on profit over patient care. Some family members have experienced difficulties in communication and have observed a lack of compassion in the management and corporate structure.
Despite these criticisms, there are positive remarks about the facility being a clean, safe, and welcoming environment with friendly and professional staff. Some visitors and family members have had good experiences with the staff being helpful and accommodating during visits. The facility is described as having a hotel-like cleanliness and attentive care, making it a pleasant place for rehabilitation and long-term care.
Overall, while there are areas for improvement, particularly in management and communication, many reviews reflect satisfaction with the care provided at Sutton Hill, highlighting the dedication of its staff to the well-being of its residents.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 2
Quality measure rating: 4
Long-term quality measure rating:
3
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Oct. 5, 1990
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 142
Total current residents: 119
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 1
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $13000
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-13 | 2023-03-28 | F | Egress Deficiencies | Have exits that are accessible at all times. |
| 2023-03-13 | 2023-03-28 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2023-03-13 | 2023-03-28 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2023-03-13 | 2023-03-28 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2021-11-30 | 2021-12-17 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-06-03 | 2019-06-30 | C | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-02-23 | 2023-03-02 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-02-23 | 2023-03-02 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2023-02-23 | 2023-03-02 | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
| 2023-02-23 | 2023-03-02 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2023-02-23 | 2023-03-02 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2023-02-23 | 2023-03-02 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2023-02-23 | 2023-03-02 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2023-02-23 | 2023-03-02 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-02-23 | 2023-03-02 | D | Quality of Life and Care Deficiencies | Provide routine and 24-hour emergency dental care for each resident. |
| 2023-02-23 | 2023-03-02 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-11-04 | 2021-12-17 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-11-04 | 2021-12-17 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-11-04 | 2021-12-17 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-11-04 | 2021-12-17 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2021-11-04 | 2021-12-17 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-11-04 | 2021-12-17 | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2021-11-04 | 2021-12-17 | D | Nutrition and Dietary Deficiencies | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| 2021-11-04 | 2021-12-17 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-02-03 | 2021-02-08 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-02-03 | 2021-02-08 | F | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2021-01-13 | 2021-01-28 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-09-02 | 2020-10-31 | D | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2019-04-25 | 2019-06-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2019-04-25 | 2019-06-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2019-04-25 | 2019-06-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2019-04-25 | 2019-06-01 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-04-25 | 2019-06-01 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-04-25 | 2019-06-01 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2019-04-25 | 2019-06-01 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-02-03 | $3,250 |
| 2023-02-23 | $9,750 |
What is in the Neighborhood
- The closest city is Andover which is 3.4 miles away and has a population of 8,762 (very small town).
- The average income is $143,216, which is very high compared to other zip codes.
- Weather
- High Temperature: 78
- Low Temperature: 30
- Average Temperature: 53.4
- Day Breakdown: The area gets 125 days of rain, 34 days of snow and 205 days of sun
- Precipitation: 1.9 inches a year
- The crime rate is 1.11 per 100 people which is very low compared to other cities.
- Violent Crime: 0.27 incidents per 100 people
- Property Crime: 0.6 incidents per 100 people
- Drug-Related Crime: 0.02 incidents per 100 people
- The average life expectancy in zip code is 80.59 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 172.0, Moderate Days 9.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Super Stop & Shop
3.6 miles awayWhole Foods Market
3.9 miles awayMarket Basket
4.5 miles awayButcher Boy
5.8 miles awayStop & Shop
6.7 miles awayTransportation
Andover
3.8 miles awayBallardvale
4.3 miles awayBus Stations
Faith Lutheran Church Park and Ride
2.6 miles awayChestnut Ct
3.1 miles awayMain and School
3.1 miles awaySenior Center
3.3 miles awayAndover Square
3.5 miles awayBanks
Santander
3.5 miles awayTD Bank
3.5 miles awayBank of America
3.5 miles awayNorthmark Bank
4.0 miles awayThe Savings Bank
4.2 miles awayHospitals
Baldpate Hospital
5.7 miles awayLawrence General Hospital
6.1 miles awayTewksbury Hospital
7.5 miles awayTewksbury State Hospital
7.5 miles awayPassport Health Danvers Travel Clinic
7.6 miles awayPharmacies
CVS Pharmacy
3.8 miles awayWalgreens
4.1 miles awayCVS
5.1 miles awayRite Aid Pharmacy
8.0 miles awayRite Aid
8.1 miles awayDentists
Lois A. Lombardo DMD
3.4 miles away3-D Dental
3.7 miles awayDr. David W. Martin
4.3 miles awayGentle Dental
4.4 miles awayFamily Dental
5.0 miles awayParks
Harold Parker State Forest
0.0 miles awayWoodland Estates Planned Residential Development
0.0 miles awayCharles W. Ward Reservation
0.9 miles awaySharpners Pond Park
0.9 miles awayMary French Reservation
1.0 miles awayPlaces of Worship
Grace Federated Church
17.6 miles awayOld North Church
18.6 miles awaySt. Leonard's Church
18.7 miles awayKings Chapel
19.2 miles awayThe Church On The Plains
20.6 miles awayShopping
The Loop
8.4 miles awayEndicott Plaza
9.4 miles awayDSM MB I LLC
11.5 miles awayThe Mall at Rockingham Park
11.9 miles awayWitch City Mall
12.2 miles awayCulture
Steinbeck Theater
3.0 miles awayTang Theater
3.0 miles awayKaneb Theatre
7.5 miles awayMethuen Memorial Music Hall
8.3 miles awayByfield Community Arts Center
10.8 miles awayRestaurants
Taki's Pizza
2.4 miles awayTown Market
2.7 miles awayAndover Inn
3.0 miles awayTokyo Steakhouse
3.2 miles awayBertucci's Brick Oven Restaurant
3.4 miles awayGet exact pricing & check availability
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