Sutton Gardens

Many reviews highlight the exceptional care and service provided by Sutton Gardens, noting the facility's cleanliness, professional and compassionate staff, and the variety of activities available for residents. A standout mention is of a long-serving staff member known for her kindness, patience, and dedication to the residents. The food quality also receives praise, contributing to the overall positive living experience for the residents.

Communication with family members, especially during challenging times such as the pandemic, has been appreciated, with staff maintaining open lines to update on residents' well-being. The facility is described as having a warm, homey atmosphere, with beautiful and well-decorated rooms, making it a comfortable place for the elderly.

However, there are some concerns raised in a few reviews. These include issues with the facility's answering services, with one reviewer experiencing difficulty in contacting a relative and receiving unsatisfactory responses from the staff. Another review mentions a lack of activities and cleanliness, suggesting that some residents may require more care than the facility can provide. Additionally, the quality of meals and the need for more parking space are noted as areas for improvement.

Despite these criticisms, many families express gratitude towards Sutton Gardens for the care and support provided to their loved ones, with several reviewers specifically thanking the caregivers for their hard work and dedication. The facility is described as a blessing and a godsend by some, highlighting its affordability and the positive impact it has had on their families.