Susquehanna Health And Wellness Center

Reviews of the facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns. Positive comments include friendly and helpful staff, good care and rehabilitation services, and the facility being a comforting place for loved ones. Specific praise was given for the therapy services, including physical, occupational, and speech therapy, which were described as professional.

However, several reviews raise significant issues regarding cleanliness, staff behavior, and overall care quality. Concerns include the facility being run down, smelling bad, and rooms being dirty. There were alarming reports of neglect, such as residents not being assisted with meals or personal hygiene, and serious allegations of residents being left unattended or not receiving timely medical care. Some reviews mentioned the facility's appearance and infrastructure needing updates, but acknowledged that the staff's care somewhat mitigated these issues.

There were also complaints about the management of personal items and clothing, with items going missing or not being properly cared for. Communication issues were highlighted, with families struggling to get information or assistance from the staff. The emotional impact on families visiting their loved ones was noted, with some leaving in distress over the conditions observed.

Overall, while there are instances of satisfaction with certain aspects of care, particularly therapy services, the negative reviews point to a need for significant improvements in facility management, staff training, and patient care practices.