Surrey Place St Lukes Hosp Skilled Nursing

Reviews for Surrey Place show a mix of experiences. Some clients and their families have had positive experiences, citing repeat stays for rehabilitation, excellent nursing care, responsive staff, high-quality food, and effective therapy departments. These positive reviews highlight the facility's ability to provide respectful, dignified care and significant rehabilitation progress, including physical therapy, occupational therapy, and speech therapy.

However, there are also numerous negative reviews that raise serious concerns about the quality of care and management at Surrey Place. Issues mentioned include staff ignoring residents in need, leaving residents unattended for extended periods, lack of empathy, rude and demeaning behavior from the nursing staff, and overall incompetence. Some reviews describe the facility as dangerous, with allegations of neglect leading to health declines and, in one case, a contribution to a resident's death due to ignored complications. There are also complaints about the facility's cleanliness and maintenance.

Additionally, there are allegations of racism and unfair treatment towards employees, including a long-term employee losing their job over administrative errors and experiencing a lack of support from human resources and management. Concerns about privacy violations and a hostile work environment were also mentioned.

While some reviews recommend Surrey Place for its rehabilitation services and caring staff, others strongly advise against it, citing neglect, mistreatment, and a lack of professional care. The contrasting experiences suggest that while some find the facility to meet their needs, others have faced significant issues that have impacted their or their loved one's well-being.