Surprise Health And Rehabilitation Center

Reviews of the facility highlight a range of experiences, with many praising its beautiful, clean, and bright environment, private rooms, and the quality of care provided by the staff. The therapy departments, including respiratory therapy, receive special commendation for their effectiveness. The food is also noted to be of high quality, even enjoyed by the staff.

Several reviews mention the attentiveness and professionalism of the staff, including nurses, CNAs, therapists, and management, who are described as friendly, helpful, and quick to solve problems. The facility's efforts to provide a comfortable and resort-like atmosphere for rehabilitation are appreciated by many, contributing to positive experiences for patients and their families.

However, there are critical reviews as well, pointing out issues such as difficulty in communication, with calls not being answered, and concerns over patient neglect, particularly at night. Some reviews express dissatisfaction with the care received, mentioning specific instances of neglect and inadequate response to patient needs.

Despite these criticisms, many reviewers recommend the facility for its high level of care, the professionalism of its staff, and the overall positive environment. The facility is noted for making significant efforts to accommodate the cultural and personal needs of patients, including arranging outdoor time for those who haven't been outside for extended periods.

Overall, while there are areas for improvement, particularly in ensuring consistent care and communication, the majority of feedback is positive, highlighting the facility's commitment to providing a supportive and effective rehabilitation environment.