Surge Rehabilitation And Nursing

Positive Reviews:

• Many reviewers praise the physical and occupational therapists, highlighting their amazing work.
• Staff members, including nurses and CNAs, are often described as friendly, courteous, and professional, providing excellent personal care despite staffing challenges.
• Several reviewers express gratitude for the care and concern shown to their family members, noting significant progress in rehabilitation.
• The environment is frequently described as welcoming, safe, and caring, with a nice atmosphere and a variety of activities.
• Some reviewers, including a registered nurse with extensive experience, commend the facility for its quality, person-centered care.
• Comments about the facility being clean and well-maintained, with staff being hardworking and ready to help, are common.

Negative Reviews:

• Several reviews criticize the facility for neglect, including instances of patients sitting in unclean conditions for extended periods and developing bedsores.
• Some family members report unprofessional behavior from staff, including yelling at patients and alleged theft.
• There are complaints about inconsistent medication administration and difficulty in communicating with the facility, especially for those living out of state.
• Concerns are raised about the discontinuation of physical therapy services without explanation, leading to a lack of care.
• Issues with room maintenance, such as outdated rooms and malfunctioning equipment, are mentioned, alongside inconsistent dietary provisions.

Mixed Feedback:

• While most staff are described as caring, there is a perceived need for better orientation for new staff and improvements in serious nursing care.
• The facility is recognized for its efforts in rehabilitation and physical therapy, but some believe there is room for improvement in overall patient care and facility management.