Superior Residences Of Panama City Beach

Positive Reviews:

• Several reviews highlight the caring and compassionate nature of the staff, mentioning specific employees who go above and beyond in their duties.
• Residents are reported to be happy, especially during activities and events, indicating a warm and safe environment.
• The facility is described as beautiful, with a kind staff and an executive director who makes residents and families feel special.
• Some reviewers express satisfaction with the level of care and service provided to their loved ones, exceeding expectations.
• One reviewer is so impressed with the facility that they are considering moving there themselves.

Negative Reviews:

• There are serious allegations of financial and mental abuse, with one reviewer reporting the facility to authorities.
• Concerns about financial transparency and practices, including issues with refunding deposits and additional fees.
• Some reviews mention a lack of responsiveness from the facility, especially when trying to address concerns or issues.
• Allegations of poor treatment of residents and employees, with one review specifically calling for an investigation into the facility's practices.
• A reviewer criticizes the facility for disrespect towards people, suggesting a need for reflection and improvement.

Mixed Feedback:

• While many reviews praise the staff and the care provided, there are significant concerns about the facility's management and financial practices.
• The facility is described as clean and safe, with efforts towards continual improvement, despite past issues.