Superior Residences Of Niceville

Positive Reviews:

• Staff is described as compassionate, caring, and attentive, providing personalized care and immediate communication with family members.
• Facility offers daily activities aimed at assisting residents with memory care, and medical professionals are available on-site, enhancing convenience and safety, especially noted during the Covid pandemic.
• Residents enjoy good meals and the facility is praised for its cleanliness and friendly atmosphere.
• Several reviewers highlighted the exceptional care their loved ones received, particularly in the memory ward, and appreciated the efforts made to ensure a comfortable transition for new residents.
• One reviewer noted a significant improvement in care compared to a more expensive assisted living facility previously experienced.
• Emerald Coast Hospice's strong presence at the facility was positively mentioned, along with the management's dedication to the well-being of the residents.

Negative Reviews:

• One reviewer expressed dissatisfaction with the entire resident assistant staff, suggesting a complete rehire.
• Concerns were raised about the facility's handling of resident needs and personal belongings, with reports of items going missing and requests for additional supplies despite recent deliveries.
• Issues with management were mentioned, including a lack of helpfulness and a decline in the quality of care following administrative changes.
• One review highlighted safety concerns due to a resident exhibiting violent behavior towards others.
• Disappointment was expressed over the memory care program, described by one as merely a locked facility without a specialized memory program.

Mixed Reviews:

• While many reviews praise the care and attention provided to residents, some express dissatisfaction with management changes and a perceived decline in the quality of care over time.
• The facility's response to Covid and staffing challenges was mentioned both in positive and negative contexts, indicating varied experiences among reviewers.