Superior Residences At Cala Hills

The Superior Residences at Cala Hills in Ocala, Florida, has received a mix of reviews from various individuals, including family members of residents, employees, and professional consultants. Positive feedback highlights the facility's visual improvements, professional and caring staff, and the ability to quickly accommodate new residents in urgent situations. The staff's dedication to providing quality care and creating a positive environment for both residents and their families has been praised, with some reviewers noting exceptional teamwork and a family-friendly atmosphere among the aides and nurses.

However, there are also critical reviews concerning management practices, staff turnover, and the overall care provided to residents. Some reviewers have expressed concerns about neglect, unprofessional behavior from the executive director and other staff members, and inadequate facilities, including cleanliness and safety issues. The management has been described as poorly managed, with specific instances of residents being left unattended or in unsanitary conditions. Concerns about the value for the cost and the treatment of residents with disabilities have also been raised.

While some employees have shared positive experiences regarding teamwork and the support of coworkers, others have criticized the management and the working environment, mentioning issues such as being undervalued and experiencing unprofessional treatment from management. The facility's handling of staffing and patient care, particularly in memory care units, has been a point of contention, with some family members feeling that their loved ones did not receive the level of care expected.

In summary, while there are instances of positive feedback regarding the care and environment at Superior Residences at Cala Hills, there are significant concerns about management practices, staff treatment, and the quality of care provided to residents. Prospective residents and their families may want to consider these reviews carefully when making decisions about senior living options.