Sunterra Springs Independence

Summary of Reviews:

• Concerns were raised about the suitability of the facility for individuals with cognitive impairments due to the use of agency staff and lack of support from the social worker for post-rehab arrangements.
• Several reviewers criticized the quality of care, mentioning long wait times for assistance, rude behavior from some staff members, and instances of neglect such as leaving patients on bed pans for extended periods.
• Visitation policies were found to be restrictive and frequently changing, making it difficult for family members to visit their loved ones.
• On a positive note, many praised the facility for its beautiful and clean environment, spacious private rooms, and the quality of physical, occupational, and speech therapy provided. Some staff members were highlighted for their helpful, polite, and caring nature.
• Food quality received mixed reviews, with some finding it great while others described it as inedible.
• Communication issues were noted, including difficulty reaching the facility by phone and unhelpful interactions with the social worker.
• There were reports of inadequate staffing levels leading to subpar care, medication management problems, and a lack of timely response to patient needs.
• Despite some negative experiences, there were heartwarming accounts of staff going above and beyond for patients, including celebrating a patient's birthday in a special way.
• Professionalism and organization of the facility were commended by some reviewers.

Overall, the reviews present a mixed picture, with some expressing gratitude for the care received and others highlighting significant areas for improvement, particularly in staffing, patient care, and communication.