Sunterra Springs Dardenne Prairie

Many reviews highlight the kindness, care, and professionalism of the staff at the facility, with several families expressing gratitude for the compassionate treatment of their loved ones. Positive comments frequently mention the cleanliness of the facility, the quality of the therapy provided, and the overall atmosphere of care and attention.

However, there are significant concerns raised in some reviews regarding the management and the level of care provided. Issues such as neglect, poor communication, and inadequate medical treatment are mentioned, including serious allegations of negligence leading to worsening health conditions or even death. Complaints about the facility's handling of specific health care needs, such as medication management and prevention of bedsores, suggest a lack of proper care and attention to residents' well-being.

While some reviews praise the facility for its appearance and the staff's dedication, others strongly advise against placing loved ones in their care, citing experiences of neglect and inadequate response to medical needs. The contrast between positive experiences and severe criticisms indicates a disparity in the quality of care received by residents.

Additionally, there are mentions of dissatisfaction from external service providers, such as delivery drivers, regarding the treatment they received from the facility's employees.

In summary, while some families have had positive experiences with the facility, praising the staff and the care provided, there are alarming reports of neglect and poor management that raise serious concerns about the overall quality of care and safety of the residents.