Sunset Estates

Positive Reviews:

• Many employees, including administrators, are highly dedicated, filling in vacant shifts and prioritizing residents' well-being over their own.
• Facility is praised for its cleanliness, beautiful environment, and super friendly staff who are always willing to go the extra mile.
• Staff is described as compassionate, loving, respectful, and like family to the residents.
• The facility feels like home, not a hospital, and is comfortable and beautiful.
• Management and staff are described as awesome, with a warm and caring approach towards residents, treating each not as a number but as a name.
• Recommended for parents, especially those suffering from Dementia, due to its warm community and caring staff.

Negative Reviews:

• One review accuses the facility of severe neglect, including not meeting basic needs and physical/psychological abuse, and questions the integrity of positive reviews.
• Another review highlights a lack of accountability, with a specific incident involving an activities director soliciting donations under false pretenses and the administration's poor handling of the situation.

Mixed Feedback:

• While many reviews praise the facility for its care, environment, and staff, concerns are raised about management practices and accountability.
• The facility's reputation is contested, with significant discrepancies between positive and negative reviews.