Sunrise Villa Santa Rosa

Negative Experiences:

• One review mentioned being promised a certain level of care that was not delivered, leading to weight loss and behavioral issues in their loved one. They felt the facility was managed poorly.
• Concerns about understaffing and inadequate care in the memory care section, with a specific mention of a resident diagnosed with scabies and being locked out of their room.
• Noise complaints from early morning garbage collection were highlighted as a significant disturbance, especially for seniors.

Positive Experiences:

• Several reviews praised the staff and environment, noting a great sense of family and care for the residents.
• Activities, amenities, and the overall cleanliness of the facility received positive feedback.
• Some residents and their families noticed significant improvements in their loved ones' happiness and health due to the staff's efforts.
• One review appreciated the support for personal development, mentioning help in starting a professional guitar performance career.
• Employees also shared positive experiences, highlighting the pleasant work environment and friendly colleagues.

General Feedback:

• Ivy Park received specific praise for its staff, services, food, activities, and welcoming atmosphere.
• The care and love provided to residents were appreciated by families, with one family expressing gratitude for the friendships and support their father received.