Sunrise Villa San Jose

Positive Reviews:

• Sunrise Villa San Jose is praised for its exceptional assisted living services, with staff members showing vibrancy and unity. The detailed tour and personalized care planning are highlighted, ensuring a smooth transition for residents.
• The care team, including the Assisted Living Supervisor and Wellness Nurse, is commended for their outstanding care, timely updates, and attention to detail in managing residents' health and medications.
• Frontline care team members are appreciated for their emotional support and daily assistance, making residents feel at home and valued.
• The Memory Care and Dining services receive special mentions for their knowledgeable and accommodating staff, ensuring residents' needs and preferences are met.
• Activity programs are vibrant and engaging, with the Program Director creating memorable experiences and keepsakes for residents and their families.
• The Executive Director's dedication and hands-on approach to community management and resident well-being are highly regarded.
• As an outside observer, the facility is noted for its happy and active residents, cleanliness, and the staff's long-term commitment, indicating strong leadership and employee retention.
• The community is recommended for its attentive staff, active residents, and family-like treatment.
• The facility's aesthetics and the variety of activities and perks are praised.

Negative Reviews:

• One review criticizes the receptionist for poor communication and unprofessional behavior, raising concerns about overall patient treatment.
• Concerns are raised about the quality of food, water, and the timely administration of medications. Additionally, issues with maintenance and safety in the apartments are mentioned.

Overall:

Sunrise Villa San Jose receives predominantly positive feedback for its comprehensive care, dedicated staff, and engaging community environment. While there are isolated complaints about reception and facility management, the majority of reviews highlight the facility's commitment to resident well-being and satisfaction.