Sunrise Villa Culver City

Positive Reviews:

• Great place for seniors needing assisted living through memory care, with caring staff highly recommended by reviewers.
• Staff members, including Monica Silva and Shane, praised for going above and beyond in helping residents adjust smoothly.
• Many reviewers can't imagine a better place for their family members than Sunrise Culver City, citing amazing community and staff.
• Impressed health care providers and students note the facility's well-managed nature, caring staff, and welcoming environment.
• Residents and their families express happiness and satisfaction with the care provided, noting the facility feels like a boutique hotel and is well cared for.
• Positive changes and great customer service noted under new management, with the community serving a wide range of resident needs effectively.
• Staff described as wonderful, understanding, and compassionate, offering a wide selection of food and daily activities.

Negative Reviews:

• Some reviewers report a decline in service quality, including incidents of neglect and poor management responses.
• Complaints about the quality of food, rude caregivers, and management that is perceived as uncaring and focused on profit over resident care.
• Issues raised about the facility under new ownership (Ivy Park), including inadequate care, safety concerns, and high staff turnover.
• Specific complaints include unattended residents, improper care post-seizure, and lack of professional conduct among executive staff.
• One family moved their mother out due to concerns of elder abuse and negligence leading to injury and inadequate COVID-19 precautions.

Mixed Reviews:

• While some reviewers express dissatisfaction with the transition from Sunrise to Ivy Park, others look forward to moving family members in, citing positive tour experiences and caring staff.