Sunrise On Providence

Positive Reviews:

• Staff described as professional, courteous, well-trained, and caring, providing excellent care to residents.
• Facility praised for its home-like environment, cleanliness, and comfortable rooms.
• High level of care provided across various needs, including memory care and high-need situations.
• Activities and amenities, such as a wrap-around porch and pond, are appreciated by residents and families.
• Some families have had very positive experiences with the transition to memory care, noting the staff's kindness and honesty.
• Several reviewers specifically commend the facility for maintaining high standards of care even during challenging times like COVID-19.

Negative Reviews:

• Some visitors and staff report unprofessional behavior and poor service at the front desk.
• Concerns about the facility's cleanliness and maintenance, including a specific incident involving bed bugs.
• Descriptions of the memory care unit as unsatisfactory, with poor lighting and inadequate outdoor space.
• A decline in safety, staff training, and communication within the facility reported by a family member over time.
• Overall disappointment from some reviewers regarding the level of care and professionalism.

Mixed Reviews:

• While some reviews highlight excellent care and a warm, welcoming environment, others point out significant areas of concern, including staff behavior and facility maintenance.
• The majority of reviews are positive, focusing on the caring nature of the staff and the quality of the living environment.
• Negative experiences seem to be less common but include serious concerns that potential residents and their families may want to consider.